Privacy Policy

1. Information we collect

We collect information that you provide directly to us, including:

• Name, email address, and mobile phone number
• Appointment requests and messages you send through our contact form
• Health-related information you provide during the course of care (handled in accordance with HIPAA)
• Technical information such as IP address and browser type, collected automatically

2. How we use your information

• To respond to inquiries and schedule appointments
• To send appointment confirmations, reminders, and care-related communications (only with your consent)
• To send wellness tips and promotional offers (only if you separately opt in)
• To comply with legal obligations, including healthcare and consumer-protection laws

3. SMS / Mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories listed above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile phone numbers and SMS opt-in data collected on our website are used solely by Mattia Spinal Care & Rehab Center to send the messages you have requested. We may share information with sub-contracted service providers (for example, our SMS delivery platform) only as necessary to deliver those messages.

You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at (407) 909-4788.

4. Information sharing

We do not sell your personal information. We share information only:

• With service providers (e.g., scheduling, SMS, hosting) bound by confidentiality
• With insurance providers when you have authorized us to bill on your behalf
• When required by law, court order, or to protect rights and safety

5. Your choices

You may request access to, correction of, or deletion of your personal information by emailing info@mattiaspinalcare.pro. You can unsubscribe from SMS messages at any time by replying STOP.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, however.

7. Children

Our website is not directed to children under 13. We do not knowingly collect personal information from children without parental consent.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be reflected by the "Last updated" date above.

9. Contact us

Mattia Spinal Care (Elite Spinal Care & Rehab Center LLC)
Orlando, Florida
Phone: (407) 909-4788
Email: info@mattiaspinalcare.pro